Refund policy

Return & Refund Policy

Last Updated: September 16, 2026

At Oravellie, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, eligible products may be returned within 30 days in accordance with the terms below.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally be in the same condition in which you received it, unworn or unused, and accompanied by any original packaging or accessories supplied with the product where applicable.

Proof of purchase or your order information may be required to process the request.

2. Free Returns

Oravellie offers free returns for eligible orders within the 30-day return period.

Before returning any product, please contact us at support@Oravellie.shop. Our support team will review your request and provide the applicable return instructions.

Please do not send products to our business address without receiving return instructions from us first, as the appropriate return destination may vary.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged or defective, or you receive an incorrect item, contact us as soon as reasonably possible. Please provide your order number and, where appropriate, photographs clearly showing the issue.

Once reviewed, we will work with you toward an appropriate resolution, which may include a replacement or refund.

4. Refunds

After an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. The time required for funds to appear in your account may depend on your bank, card issuer, or payment provider.

5. Exchanges

If you wish to obtain a different product, color, or variation, please contact our support team. Availability cannot be guaranteed.

Depending on the circumstances, we may recommend returning the original item for a refund and placing a new order for your preferred product.

6. Exceptions

Certain products may not be eligible for return where required for hygiene, health, safety, personalization, or other reasons permitted by applicable law. Any applicable restriction will be communicated where relevant.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.