Shipping Policy

Last Updated: September 16, 2026

At Oravellie, we want ordering your favorite scrunchies to be simple wherever you live. We therefore provide free worldwide shipping on orders placed through our online store.

1. Shipping Cost

Worldwide shipping is free.

There is no standard shipping charge added to eligible orders at checkout.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery times are estimates rather than guaranteed delivery dates.

Depending on the destination and circumstances affecting the carrier, customs authorities, weather, holidays, or transportation networks, some orders may arrive outside the estimated timeframe.

3. Order Processing

Orders may require processing before shipment. Once your order has been prepared and dispatched, available shipping or tracking information may be provided using the contact details submitted during checkout.

Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.

4. International Orders

We ship to supported destinations worldwide.

International shipments may be subject to customs inspections, local import requirements, taxes, duties, or other charges imposed by the destination jurisdiction.

Where such charges apply and are not collected during checkout, responsibility for them will be determined by applicable law and local customs requirements.

5. Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your:

• Full name
• Street address
• Apartment or unit number, if applicable
• City
• State, province, or region
• Postal or ZIP code
• Country
• Contact information

If you discover an error after placing your order, contact us promptly at support@Oravellie.shop. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

6. Delayed Orders

If your order has not arrived within the expected timeframe, please contact our customer support team with your order number.

We will review the available shipment information and assist you with the next appropriate steps.

7. Lost or Damaged Packages

If your package appears to have been lost during transit or arrives damaged, contact us promptly with your order details.

For damaged deliveries, photographs of the product and packaging may help us investigate and resolve the issue more efficiently.

8. Contact Us

For shipping-related questions:

Email: support@Oravellie.shop
Phone: (250) 634-6279
Address: 1110 Oscar St, Victoria, British Columbia V8V 4W5, Canada